Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, company name, email address, phone number, service interests, and any information you submit when contacting us. When you text one of our phone numbers, we collect your mobile phone number, the content of your messages, and related messaging records. We may also collect standard technical and usage data, such as IP address, browser type, device information, pages visited, and cookie or analytics data.

2. How We Use Your Information

We use information to respond to inquiries, provide and support requested services, communicate about your request or account, deliver SMS messages you have requested or consented to receive, improve our services, maintain security, and comply with legal obligations. We do not sell your personal information.

3. SMS Communications and Consent

When you initiate a text conversation, submit a form that clearly requests SMS contact, or otherwise provide consent, you may receive automated or conversational text messages from Cloud Concepts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help. Consent to receive marketing text messages is not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messaging program or as required by law.

4. Sharing of Information

We may share information with trusted service providers that help us operate our business, such as communications, hosting, security, customer-management, email, and analytics providers. These providers may use information only to perform services for us and are subject to appropriate confidentiality obligations. We may also disclose information when required by law, to protect rights or safety, or as part of a merger, acquisition, financing, or sale of business assets.

5. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and messaging records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary according to the type of information and why it was collected.

6. Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, alteration, loss, or disclosure. No internet transmission or electronic-storage method is completely secure, so we cannot guarantee absolute security.

7. Your Choices and Rights

You may opt out of SMS messages by replying STOP. You may also request access to, correction of, or deletion of personal information, subject to applicable law and recordkeeping requirements. To make a privacy request, email privacy@cloud-concepts.com. We may need to verify your identity before completing a request.

8. Cookies and Analytics

Our websites may use cookies and similar technologies to remember preferences, understand site usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Third-Party Links

Our services may link to third-party websites or services. We are not responsible for their content, security, or privacy practices. Review the privacy policy of any third-party service you use.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy with a new effective date. Your continued use of our services after an update means you acknowledge the revised policy.

11. Contact Us

Questions or requests about this Privacy Policy may be sent to privacy@cloud-concepts.com or directed to The Cloud Concept, Corp. at (833) CLOUD-99.